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SHIPPING POLICY

Because We Care

Shipping Policies: Store Policies

  1. Return & Refund Policy: 

    • We have a "no questions asked return and refund policy" which entitles all our customers to return the product at the time of delivery if they are not satisfied with the quality, freshness or physical condition of the product. At the time of delivery, we will take the returned product back with us and if already paid the corresponding value would be refunded to you through the same mode of payment used at the time of purchase viz., credit card, debit card, net banking. After the delivery, the amount shall be refunded to you through the same mode. 

    • Products once sold and delivered to you, shall be eligible for return only if the product condition is found to be damaged, broken, faulty or different from the ordered one. You can return the product(s), purchased from us under your order as per below, provided the product(s) packs are sealed/unopened/unused and in original condition.

  2. Exchange Policy:​

    • All products listed on our website and application can be exchanged or returned subject to the following conditions: A product cannot be exchanged or returned unless it is a defective, broken, faulty, leaking or not of satisfactory quality. In case of return/exchange you must return the product to us in the same original condition as is supplied by us. Products, under the following instances, cannot be accepted by us as/under Return:​

      • Damages due to mishandling of product;​

      • Products with tampered or missing labels;

      • Products without all original packaging and accessories, including the box, manufacturer's packaging if any, original invoice and all other items originally included with the product(s) delivered.

      • Product Accessories / Freebies / Bundles & Combos: All the product accessories available with the product and / or all the freebies associated with the product and / or other products associated as "bundles" or "combos" with the product should also be returned so as to enable us to initiate the exchange or return process.

      • Validity Period for Return/Exchange: Subject to Return/exchange Policy, a purchased product can be exchanged or returned within 1 (One) to 3 (Three) days from the date of delivery/placing an order depending on the nature of the product as mentioned herein above. The buyer is responsible for shipping cost on all return items. 

  3. Delivery Time: Delivery times are influenced by product availability, your shipping destination and the courier partner's time-to-deliver in your location. Minimum delivery time is 3-4 days and maximum will be 8-10 days.​

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